Beyond the Ticketing Factory: Client Day 2026 at BI-Technologies

I was delighted to participate in BI-Technologies’ Client Day, held as part of the company’s celebration of 20 Years of Excellence.

Wide view of the Client Day 2026 ballroom, with customers and partners seated at tables as Peter presents on stage — Client Day 2026 — customers, partners and colleagues in one room.

During my presentation, I shared a perspective that I am deeply passionate about: Service Delivery Management is far more than customer support. Our mission is not to operate as a ticketing factory focused solely on resolving incidents. Instead, Service Delivery Management is an active contributor to our customers’ daily operations, working alongside them to ensure business continuity, operational efficiency, user adoption, and continuous improvement.

Success is not measured only by the number of tickets closed, but by the value we create, the business outcomes we enable, and the trusted partnerships we build with our customers every day.

Peter GORGY pointing towards the screen while presenting at BI-Technologies Client Day 2026

I would like to thank BI-Technologies for organizing this successful event and all the customers, partners, and colleagues who contributed to the valuable discussions and knowledge sharing.

Here’s to continued innovation, stronger partnerships, and delivering measurable business value together.

Peter GORGY with a group of colleagues at the BI-Technologies “20 Years of Excellence” photo booth — With colleagues at the “20 Years of Excellence” celebration.

Peter GORGY with two colleagues at the BI-Technologies “20 Years of Excellence” photo booth — With colleagues at the “20 Years of Excellence” celebration.

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